Previous incidents
voice and possible fax issues - area code 902
Resolved Jun 24 at 09:51am EDT
Bell Aliant reports that the issue has been fixed.
Bell has acknowledged the ticket and is currently investigating.
We are experiencing voice issues in the 902 area code.
A priority ticket has been opened with Bell Aliant and they are currently investigating.
More info to follow
Issue with Textify
Resolved Jun 19 at 01:36pm EDT
The Textify app is offline - our team is working diligently to identify and correct the problem
More updates to follow
Call Quality Issue
Resolved Jun 13 at 12:28pm EDT
We are experiencing a call quality issue between our data center and our carrier. This appears to be an issue somewhere on the internet. We have engaged our data systems team in an effort to re-route the traffic.
Internet Issue
Resolved May 21 at 09:52am EDT
There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers.
Outbound Fax Issue
Resolved May 16 at 05:08pm EDT
We are currently experiencing an issue with one of our conversion proxy servers.
Faxes are still processing however you may notice that they are pending for a longer than normal period.
Our systems team is working on restoring the affected proxy and should be back to normal shortly.
Issue at 911 Data Center
Resolved May 13 at 10:48am EDT
We have received notification from the 911 Data Center that they are experiencing an issue with inbound calls to them. They are working on the issue now. If you need to call 911 - please use your cell phone or another device.
Issue at Datacenter
Resolved Apr 12 at 11:08am EDT
UPDATE: Our team is onsite and is working on the issue. More updates to follow.
Our datacenter is experiencing a partial outage which is affecting inbound and outbound faxes. Faxes are processing however, you may experience some delays. More updates to follow. Thank you for your patience.
Issue with Fax Services
Resolved Apr 08 at 03:06pm EDT
We are currently investigating reports of inbound errors.