Previous incidents
Outbound Fax Issue
Resolved Mar 28 at 09:33am EDT
UPDATE: Re-routing is complete - Faxes are sending properly now.
We are noticing a fax negotiation issue with our primary outbound carrier. We are currently investigating as well as in process of re-routing outbound traffic out a secondary carrier. More updates to follow.
Inbound Fax Issue
Resolved Mar 18 at 09:57am EDT
UPDATE: Calls appear to be flowing properly now. We are monitoring.
We are currently experiencing an issue with inbound faxes receiving a busy signal when senders are calling. Our systems admin team is investigating. Updates to follow.
Fax inbound issue
Resolved Mar 17 at 12:01pm EDT
Our systems admin team is investigating an inbound issue. More updates to follow
Issue at Halifax Point of Presence
Resolved Mar 07 at 11:54am EST
Our carrier's Halifax voice point of presence went offline this morning at 8:15 am affecting calls to and from the East Coast. Our carrier is diligently working on the issue. More updates to follow as soon as they become available.