Previous incidents

Our NOC team believes they have identified the issue and have implemented a solution. We continue to monitor the situation and faxes are flowing.  All faxes uploaded to the fax server have sent, and all received faxes will be available for download.
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Fax calls are currently sending and we are working through the back log.
Live connections are still restricted until we get thru the backlog.
Received faxes have not been affected and will be available for download when we remove the connect...

We are aware of an issue that some customers are receiving an authentication error when attempting to download faxes.
We are currently investigating and updates to follow.

Re-routing is complete and appears to be working well.
Currently working with our primary carrier to determine the issue.

We are experiencing an issue with connectivity to our primary carrier.
We are currently in process of re-routing to secondary carriers.
More updates to follow.

We are experiencing an issue affecting fax traffic.
We are investigating.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.

Update: This issue has been resolved and we are monitoring the status. Some faxes may take longer to process as the system works through backlog.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.

Things appear to be back to normal - however processing times are delayed as the system works thru the backlog of faxes.

UPDATE:

We believe the issue to be resolved; however, we are leaving this status as is while we monitor to ensure all traffic is back to normal.

Traffic flows are back to normal volumes and we will continue to monitor.

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UPDATE:

Our DNS provider's engineering team has identified and corrected the synchronization error affecting our nameserver clusters. All DNS re...