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Resolved
Accuro Fax Issue
Oct 1, 2026 at 1:41pm UTC
Resolved
Oct 1, 2026 at 1:41pm UTC
Update: To deal with the ACE Engine issue from Accuro, we have added additional resources to deal with the volume coming from Accuro. Faxes are processing and the back log is clearing quickly.
After activating our NOC team earlier this morning, it was determined that the issue lay with the Accuro Ace Engine and faxes not reaching Unite for processing.
The Unite Fax Servers remained operational at all times during this issue.
There was NO Carrier or Unite issue what so ever.
Affected services