Previous incidents

UPDATE: Our team is onsite and is working on the issue. More updates to follow.

Our datacenter is experiencing a partial outage which is affecting inbound and outbound faxes. Faxes are processing however, you may experience some delays. More updates to follow. Thank you for your patience.

We are currently investigating reports of inbound errors.

UPDATE: Re-routing is complete - Faxes are sending properly now.

We are noticing a fax negotiation issue with our primary outbound carrier. We are currently investigating as well as in process of re-routing outbound traffic out a secondary carrier. More updates to follow.

UPDATE: Calls appear to be flowing properly now. We are monitoring.

We are currently experiencing an issue with inbound faxes receiving a busy signal when senders are calling. Our systems admin team is investigating. Updates to follow.

Our systems admin team is investigating an inbound issue. More updates to follow

Our carrier's Halifax voice point of presence went offline this morning at 8:15 am affecting calls to and from the East Coast. Our carrier is diligently working on the issue. More updates to follow as soon as they become available.