Previous incidents

5:30pm EDT: Active connections continue to be limited. Faxes are being received. Our teams are working around the clock to restore full service. We will continue to provide updates here.

We are receiving an unusually higher number of connection requests from the EMR.
As a result system performance has become unstable.
We will be limiting active connections to the fax servers to preserve integrity.
^ps

We believe the issue to be resolved. Faxes are sending normally. We will continue to monitor to ensure stability.

We have temporarily restricted uploading and downloading of faxes while the servers work thru the backlog.
^ps

We are experiencing delays due to the back log from yesterday - We are working to resolve this as expeditiously as possible.
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Due to the issues processing faxes yesterday, we do expect higher volumes of faxes. As a result faxes may take longer than normal to proce...

Our NOC team believes they have identified the issue and have implemented a solution. We continue to monitor the situation and faxes are flowing.  All faxes uploaded to the fax server have sent, and all received faxes will be available for download.
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Fax calls are currently sending and we are working through the back log.
Live connections are still restricted until we get thru the backlog.
Received faxes have not been affected and will be available for download when we remove the connect...

We are aware of an issue that some customers are receiving an authentication error when attempting to download faxes.
We are currently investigating and updates to follow.

Re-routing is complete and appears to be working well.
Currently working with our primary carrier to determine the issue.

We are experiencing an issue with connectivity to our primary carrier.
We are currently in process of re-routing to secondary carriers.
More updates to follow.

We are experiencing an issue affecting fax traffic.
We are investigating.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.

Update: This issue has been resolved and we are monitoring the status. Some faxes may take longer to process as the system works through backlog.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.

Things appear to be back to normal - however processing times are delayed as the system works thru the backlog of faxes.

UPDATE:

We believe the issue to be resolved; however, we are leaving this status as is while we monitor to ensure all traffic is back to normal.

Traffic flows are back to normal volumes and we will continue to monitor.

^ps

UPDATE:

Our DNS provider's engineering team has identified and corrected the synchronization error affecting our nameserver clusters. All DNS re...