Previous incidents

This issue has been resolved

If you need to call 911 - please use a cell phone or alternative method

From our 911 provider.

June 24, 2026

Please be advised that Northern911 is experiencing a service interruption affecting inbound calls on June 24, 2026 with an approximate start time of 9:49 AM EST.

N911's technical experts are working to resolve the issue urgently. Status updates will be provided as they become available. Once the issue has been resolved, we will email all affected pa...

Carrier issue has been resolved by their NOC team.
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Our primary telecom carrier is experiencing an outage at their datacenter. Inbound fax and voice calls are affected.

Outbound calls are proceeding as normal as we are sending via different carriers. Inbound calls will receive a busy notification.

As soon as I have more information from the carrier, I will post it here.

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8:55 am EDT: Faxes are processing normally. Our NOC team is monitoring.

5:30pm EDT: Active connections continue to be limited. Faxes are being received. Our teams are working around the clock to restore full service. We will continue to provide updates here.

We are receiving an unusually higher number of connection requests from the EMR.
As a result system performance has become unstable.
We will be limiting active connections to the fax servers to preserve integrity.
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We believe the issue to be resolved. Faxes are sending normally. We will continue to monitor to ensure stability.

We have temporarily restricted uploading and downloading of faxes while the servers work thru the backlog.
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We are experiencing delays due to the back log from yesterday - We are working to resolve this as expeditiously as possible.
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Due to the issues processing faxes yesterday, we do expect higher volumes of faxes. As a result faxes may take longer than normal to proce...

Our NOC team believes they have identified the issue and have implemented a solution. We continue to monitor the situation and faxes are flowing.  All faxes uploaded to the fax server have sent, and all received faxes will be available for download.
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Fax calls are currently sending and we are working through the back log.
Live connections are still restricted until we get thru the backlog.
Received faxes have not been affected and will be available for download when we remove the connect...

We are aware of an issue that some customers are receiving an authentication error when attempting to download faxes.
We are currently investigating and updates to follow.

Re-routing is complete and appears to be working well.
Currently working with our primary carrier to determine the issue.

We are experiencing an issue with connectivity to our primary carrier.
We are currently in process of re-routing to secondary carriers.
More updates to follow.