Previous incidents

The system is functioning normally. There is a back log of faxes processing. We are monitoring systems to ensure stability.
^ps

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps

The appears to be a DNS lookup issue with our primary voice domains. Our systems admin team is actively addressing this issue with the DNS provider.

Please be advised that the local service provider is experiencing issues in the following rate center and 519 area code:

HANOVER - ON
OWEN SOUND - ON
FLESHERTON - ON

Inbound calls may result in a Fast busy tone.

This issue has been tagged as P1 and local ILEC's transport team has been engaged. We will provide more information as soon as they are available.

We believe the issue to be corrected. We will continue monitoring before we remove this notification.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps

This issue is resolved. Thank you for your patience.

UPDATE: Our security partners are actively making progress on this issue and faxes are flowing at a much higher level. We will continue to monitor and advise as we deal with this issue.

We are currently experiencing an ongoing distributed denial-of-service (DDoS) attack. Fax services remain operational, however, you may experience slower-than-normal processing times and a higher failure rate. Our technical teams are actively mitigating t...

Automatic retries is enabled on outbound faxing
Queuing is also enabled to prevent multiple fax attempts to the same destination at one time.
A fax will try 5x before failing - please wait 35 minutes for a final report to refresh and/or resend.

This issue is resolved - Faxes are converting and sending properly. There is a substantial back log but it is processing in a normal and timely manner.

We believe the issue has been corrected; however, there is a substantial back log of faxes to work through - We are currently monitoring things and will update as needed. For now I will leave the status as degraded.

The conversion process is running properly; however, it appears as though a large number of faxes were uploaded with 0 pages a...

Update: The server for this region is again refusing authentication connections. Our team is working on the issue with the vendor.
More updates to follow.

Update: We have been online with Accuro Development working on the status issue. We will have further updates shortly.

Update: We believe the intermittent connection issues to be resolved and we are monitoring closely.
We are still working with Accuro to determine the status completed issue.

Update: We are experiencing intermittent co...

We are occasionally seeing intermittent issues with download requests in these regions. We are working on this issue and will provide updates.

We are experiencing some technical issues with the new fax server. Our systems admin team is working on the issue now with our development team. We apologize for the inconvenience. More updates to follow.

We are aware of an issue affecting former Pantechnicon clients.

Some outbound routes have been suspended temporarily due to unusual call patterns while we investigate the issue. We are working to have service restored as soon as possible.

We apologize for the inconvenience.

We have implemented the corrected fixes and all appears to be back to normal.

We are currently experiencing an issue with the conversion process on this platform. Only doc and docx files are affected. Instead of uploading a doc or docx file, you can use the built in print/save to PDF functions within your word processor to create a PDF to send. Our systems team is working to resolve this issue.