Ontario / Alberta / BC Accuro Fax Customers
Resolved
Dec 05 at 01:23pm EST
This issue is resolved - Faxes are converting and sending properly. There is a substantial back log but it is processing in a normal and timely manner.
We believe the issue has been corrected; however, there is a substantial back log of faxes to work through - We are currently monitoring things and will update as needed. For now I will leave the status as degraded.
The conversion process is running properly; however, it appears as though a large number of faxes were uploaded with 0 pages attached. We are purging the database of all 0 page faxes. Faxes with attachments are sending properly.
We are currently experiencing an issue with the conversion process on the fax server. Our team is currently working on it.
More updates to follow.
Affected services