Previous incidents

Things appear to be back to normal - however processing times are delayed as the system works thru the backlog of faxes.

UPDATE:

We believe the issue to be resolved; however, we are leaving this status as is while we monitor to ensure all traffic is back to normal.

Traffic flows are back to normal volumes and we will continue to monitor.

^ps

UPDATE:

Our DNS provider's engineering team has identified and corrected the synchronization error affecting our nameserver clusters. All DNS re...

We have identified the root cause of the issue and appears to be resolved.

The system is functioning normally. There is a back log of faxes processing. We are monitoring systems to ensure stability.
^ps

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps

The appears to be a DNS lookup issue with our primary voice domains. Our systems admin team is actively addressing this issue with the DNS provider.

Please be advised that the local service provider is experiencing issues in the following rate center and 519 area code:

HANOVER - ON
OWEN SOUND - ON
FLESHERTON - ON

Inbound calls may result in a Fast busy tone.

This issue has been tagged as P1 and local ILEC's transport team has been engaged. We will provide more information as soon as they are available.

We believe the issue to be corrected. We will continue monitoring before we remove this notification.

We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps

This issue is resolved. Thank you for your patience.

UPDATE: Our security partners are actively making progress on this issue and faxes are flowing at a much higher level. We will continue to monitor and advise as we deal with this issue.

We are currently experiencing an ongoing distributed denial-of-service (DDoS) attack. Fax services remain operational, however, you may experience slower-than-normal processing times and a higher failure rate. Our technical teams are actively mitigating t...