Previous incidents
Intermittent Connection issues to the Accuro Fax Platform
Resolved Jan 28 at 04:22pm EST
The system is functioning normally. There is a back log of faxes processing. We are monitoring systems to ensure stability.
^ps
We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps
Notice ***Service Impacting ***
Resolved Jan 27 at 12:33pm EST
The appears to be a DNS lookup issue with our primary voice domains. Our systems admin team is actively addressing this issue with the DNS provider.
Notice ***Service Impacting *** | Possible Rate Centers HANOVER, OWEN SOUND, ...
Resolved Jan 14 at 02:05pm EST
Please be advised that the local service provider is experiencing issues in the following rate center and 519 area code:
HANOVER - ON
OWEN SOUND - ON
FLESHERTON - ON
Inbound calls may result in a Fast busy tone.
This issue has been tagged as P1 and local ILEC's transport team has been engaged. We will provide more information as soon as they are available.
Intermittent URL issue on Accuro Fax
Resolved Jan 09 at 03:01pm EST
We believe the issue to be corrected. We will continue monitoring before we remove this notification.
We are aware of an ongoing incident in which there are intermittent connection issues to Accuro Fax.
Our systems admin team is currently investigating.
^ps
Delays with Accuro Fax
Resolved Jan 05 at 07:04pm EST
This issue is resolved. Thank you for your patience.
UPDATE: Our security partners are actively making progress on this issue and faxes are flowing at a much higher level. We will continue to monitor and advise as we deal with this issue.
We are currently experiencing an ongoing distributed denial-of-service (DDoS) attack. Fax services remain operational, however, you may experience slower-than-normal processing times and a higher failure rate. Our technical teams are actively mitigating t...
Accuro Fax - Atlantic / Manitoba / Saskatchewan
Resolved Dec 09 at 10:38am EST
Automatic retries is enabled on outbound faxing
Queuing is also enabled to prevent multiple fax attempts to the same destination at one time.
A fax will try 5x before failing - please wait 35 minutes for a final report to refresh and/or resend.
Ontario / Alberta / BC Accuro Fax Customers
Resolved Dec 05 at 01:23pm EST
This issue is resolved - Faxes are converting and sending properly. There is a substantial back log but it is processing in a normal and timely manner.
We believe the issue has been corrected; however, there is a substantial back log of faxes to work through - We are currently monitoring things and will update as needed. For now I will leave the status as degraded.
The conversion process is running properly; however, it appears as though a large number of faxes were uploaded with 0 pages a...