Previous incidents

Automatic retries is enabled on outbound faxing
Queuing is also enabled to prevent multiple fax attempts to the same destination at one time.
A fax will try 5x before failing - please wait 35 minutes for a final report to refresh and/or resend.

This issue is resolved - Faxes are converting and sending properly. There is a substantial back log but it is processing in a normal and timely manner.

We believe the issue has been corrected; however, there is a substantial back log of faxes to work through - We are currently monitoring things and will update as needed. For now I will leave the status as degraded.

The conversion process is running properly; however, it appears as though a large number of faxes were uploaded with 0 pages a...

Update: The server for this region is again refusing authentication connections. Our team is working on the issue with the vendor.
More updates to follow.

Update: We have been online with Accuro Development working on the status issue. We will have further updates shortly.

Update: We believe the intermittent connection issues to be resolved and we are monitoring closely.
We are still working with Accuro to determine the status completed issue.

Update: We are experiencing intermittent co...

We are occasionally seeing intermittent issues with download requests in these regions. We are working on this issue and will provide updates.

We are experiencing some technical issues with the new fax server. Our systems admin team is working on the issue now with our development team. We apologize for the inconvenience. More updates to follow.

We are aware of an issue affecting former Pantechnicon clients.

Some outbound routes have been suspended temporarily due to unusual call patterns while we investigate the issue. We are working to have service restored as soon as possible.

We apologize for the inconvenience.

We have implemented the corrected fixes and all appears to be back to normal.

We are currently experiencing an issue with the conversion process on this platform. Only doc and docx files are affected. Instead of uploading a doc or docx file, you can use the built in print/save to PDF functions within your word processor to create a PDF to send. Our systems team is working to resolve this issue.

We are currently investigating an issue at our data center which is affecting our fax platforms.

More info to follow

Due to the AWS outage today - push notifications to our Communicator App may not be working or working intermittently.