Incidents reported on status page for Unite Communications Corporation https://status.unite.ca/ https://d1lppblt9t2x15.cloudfront.net/logos/03392cb5f753b01a21e051eb42c7d093.png https://status.unite.ca/ en https://status.unite.ca/incident/747538 Fri, 24 Oct 2025 04:00:00 -0000 https://status.unite.ca/incident/747538#66aafc15a30467ed2b5595d5b8b7ac345d5d2d308da24c3fcbcef88be61993e3 We will be conducting a software update to our primary voice systems. Users may experience a brief interruption as the systems reboot. (approx 5 minutes) https://status.unite.ca/incident/747538 Fri, 24 Oct 2025 04:00:00 -0000 https://status.unite.ca/incident/747538#66aafc15a30467ed2b5595d5b8b7ac345d5d2d308da24c3fcbcef88be61993e3 We will be conducting a software update to our primary voice systems. Users may experience a brief interruption as the systems reboot. (approx 5 minutes) https://status.unite.ca/incident/747651 Mon, 20 Oct 2025 19:21:00 -0000 https://status.unite.ca/incident/747651#dddb2b75df0884555221fca1efeb70e491896be544441798c87fb44c6760ccb2 Due to the AWS outage today - push notifications to our Communicator App may not be working or working intermittently. https://status.unite.ca/incident/747651 Mon, 20 Oct 2025 19:21:00 -0000 https://status.unite.ca/incident/747651#dddb2b75df0884555221fca1efeb70e491896be544441798c87fb44c6760ccb2 Due to the AWS outage today - push notifications to our Communicator App may not be working or working intermittently. https://status.unite.ca/incident/740679 Fri, 10 Oct 2025 08:00:00 -0000 https://status.unite.ca/incident/740679#d66dc39e4ed346de5c1d5806a4e6fb8dcd016426317168d4e0d888caf3fbbc4a Maintenance completed https://status.unite.ca/incident/740679 Fri, 10 Oct 2025 08:00:00 -0000 https://status.unite.ca/incident/740679#d66dc39e4ed346de5c1d5806a4e6fb8dcd016426317168d4e0d888caf3fbbc4a Maintenance completed https://status.unite.ca/incident/740679 Fri, 10 Oct 2025 06:00:00 -0000 https://status.unite.ca/incident/740679#d5dfac6ca14ab7b1939a58c781b663456b4c3af867de68ece87b54a874a96b0c We will be performing upgrades and back ups on our primary voice systems during our weekly overnight maintenance window. While we try to eliminate potential downtime, you may experience between 5 to 10 minutes of no connectivity. https://status.unite.ca/incident/740679 Fri, 10 Oct 2025 06:00:00 -0000 https://status.unite.ca/incident/740679#d5dfac6ca14ab7b1939a58c781b663456b4c3af867de68ece87b54a874a96b0c We will be performing upgrades and back ups on our primary voice systems during our weekly overnight maintenance window. While we try to eliminate potential downtime, you may experience between 5 to 10 minutes of no connectivity. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/734372 Mon, 29 Sep 2025 15:12:00 -0000 https://status.unite.ca/incident/734372#98343432f5078e818c2da33777c62b0586098c14dc939217793e67d0f409683b We are currently experiencing intermittent inbound issues in the Windsor area due to an issue with Bell Canada's T1 boards. a ticket has been opened with Bell. https://status.unite.ca/incident/722078 Wed, 17 Sep 2025 07:00:26 -0000 https://status.unite.ca/incident/722078#2280324933e2bb1b3c4ea10546b56161cffb63f96b28317092f15ac998a86649 Maintenance completed https://status.unite.ca/incident/722078 Wed, 17 Sep 2025 07:00:26 -0000 https://status.unite.ca/incident/722078#2280324933e2bb1b3c4ea10546b56161cffb63f96b28317092f15ac998a86649 Maintenance completed https://status.unite.ca/incident/722078 Wed, 17 Sep 2025 06:00:26 -0000 https://status.unite.ca/incident/722078#4b5fbbf7fad6d5ceaf48078898d535520ae513b59bebd13544617013ae672764 Our data centre will be conducting a live Generator Transfer Test September 17, 2025 at 2:00 AM EDT until 7:00 AM EDT.    During this time, they will be testing their systems to verify that the load is successfully transferred to our backup generators by the Automatic Transfer Switch (ATS).  Moreover, that the generators will carry the load for an extended period of time.  Our data centre host is running this test to make sure they are fully prepared for an actual commercial power outage if one were to occur.  Customers should NOT be affected by this testing unless there is an issue with the back-up systems in place.  This would, of course, be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.  If there is an issue with the backup systems, they will immediately abort the testing and transfer back to commercial power.  Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. https://status.unite.ca/incident/722078 Wed, 17 Sep 2025 06:00:26 -0000 https://status.unite.ca/incident/722078#4b5fbbf7fad6d5ceaf48078898d535520ae513b59bebd13544617013ae672764 Our data centre will be conducting a live Generator Transfer Test September 17, 2025 at 2:00 AM EDT until 7:00 AM EDT.    During this time, they will be testing their systems to verify that the load is successfully transferred to our backup generators by the Automatic Transfer Switch (ATS).  Moreover, that the generators will carry the load for an extended period of time.  Our data centre host is running this test to make sure they are fully prepared for an actual commercial power outage if one were to occur.  Customers should NOT be affected by this testing unless there is an issue with the back-up systems in place.  This would, of course, be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.  If there is an issue with the backup systems, they will immediately abort the testing and transfer back to commercial power.  Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. https://status.unite.ca/incident/722621 Thu, 11 Sep 2025 16:47:00 -0000 https://status.unite.ca/incident/722621#a7ac62b13e5a6cbb8450afee4b2eb8b89752e3dcf2ed6d85b7531c761e84affe UPDATE: Accuro has implemented a fix. As a result outbound faxes are now being sent. Given the backlog, there may be a delay in processing. Please refer to the Accuro status page for more information. https://status.qhrtech.com/ Faxes are being received as normal and will be available for download when the Accuro service is restored. https://status.unite.ca/incident/714936 Fri, 05 Sep 2025 11:00:50 -0000 https://status.unite.ca/incident/714936#d1c2aee0278eea92355b67556681cc4c6b2acc631072ab2de00763188ce96e26 Maintenance completed https://status.unite.ca/incident/714936 Fri, 05 Sep 2025 11:00:50 -0000 https://status.unite.ca/incident/714936#d1c2aee0278eea92355b67556681cc4c6b2acc631072ab2de00763188ce96e26 Maintenance completed https://status.unite.ca/incident/714936 Fri, 05 Sep 2025 06:00:50 -0000 https://status.unite.ca/incident/714936#acfde15d375a20c71865ea0d00cf0cf2473179a911ce7adad2c91e007131192a Our data centre will be conducting a live Generator Transfer Test September 5, 2025 at 2:00 AM EDT until 7:00 AM EDT.    During this time, they will be testing their systems to verify that the load is successfully transferred to our backup generators by the Automatic Transfer Switch (ATS).  Moreover, that the generators will carry the load for an extended period of time.  Our data centre host is running this test to make sure they are fully prepared for an actual commercial power outage if one were to occur.  Customers should NOT be affected by this testing unless there is an issue with the back-up systems in place.  This would, of course, be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.  If there is an issue with the backup systems, they will immediately abort the testing and transfer back to commercial power.  Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. https://status.unite.ca/incident/714936 Fri, 05 Sep 2025 06:00:50 -0000 https://status.unite.ca/incident/714936#acfde15d375a20c71865ea0d00cf0cf2473179a911ce7adad2c91e007131192a Our data centre will be conducting a live Generator Transfer Test September 5, 2025 at 2:00 AM EDT until 7:00 AM EDT.    During this time, they will be testing their systems to verify that the load is successfully transferred to our backup generators by the Automatic Transfer Switch (ATS).  Moreover, that the generators will carry the load for an extended period of time.  Our data centre host is running this test to make sure they are fully prepared for an actual commercial power outage if one were to occur.  Customers should NOT be affected by this testing unless there is an issue with the back-up systems in place.  This would, of course, be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.  If there is an issue with the backup systems, they will immediately abort the testing and transfer back to commercial power.  Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. https://status.unite.ca/incident/701501 Wed, 06 Aug 2025 15:12:00 -0000 https://status.unite.ca/incident/701501#0a238a5ae5d708ae16153947e3a299be4ee82e413d8e1db1611d1af45b7e11f9 We are seeing service degradation at multiple carriers. We are working on re-routing traffic to additional carriers. We are monitoring the situation closely https://status.unite.ca/incident/701501 Wed, 06 Aug 2025 15:12:00 -0000 https://status.unite.ca/incident/701501#0a238a5ae5d708ae16153947e3a299be4ee82e413d8e1db1611d1af45b7e11f9 We are seeing service degradation at multiple carriers. We are working on re-routing traffic to additional carriers. We are monitoring the situation closely https://status.unite.ca/incident/701501 Wed, 06 Aug 2025 15:12:00 -0000 https://status.unite.ca/incident/701501#0a238a5ae5d708ae16153947e3a299be4ee82e413d8e1db1611d1af45b7e11f9 We are seeing service degradation at multiple carriers. We are working on re-routing traffic to additional carriers. We are monitoring the situation closely https://status.unite.ca/incident/701501 Wed, 06 Aug 2025 15:12:00 -0000 https://status.unite.ca/incident/701501#0a238a5ae5d708ae16153947e3a299be4ee82e413d8e1db1611d1af45b7e11f9 We are seeing service degradation at multiple carriers. We are working on re-routing traffic to additional carriers. We are monitoring the situation closely https://status.unite.ca/incident/701501 Wed, 06 Aug 2025 15:12:00 -0000 https://status.unite.ca/incident/701501#0a238a5ae5d708ae16153947e3a299be4ee82e413d8e1db1611d1af45b7e11f9 We are seeing service degradation at multiple carriers. We are working on re-routing traffic to additional carriers. We are monitoring the situation closely https://status.unite.ca/incident/648835 Fri, 01 Aug 2025 07:00:27 -0000 https://status.unite.ca/incident/648835#586a5cceb80f3d6287f5d130cc23b2f5d718d65650c1020888aa6a6e9fdf0af7 Maintenance completed https://status.unite.ca/incident/648835 Fri, 01 Aug 2025 07:00:27 -0000 https://status.unite.ca/incident/648835#586a5cceb80f3d6287f5d130cc23b2f5d718d65650c1020888aa6a6e9fdf0af7 Maintenance completed https://status.unite.ca/incident/648835 Fri, 01 Aug 2025 04:00:27 -0000 https://status.unite.ca/incident/648835#5bbece3910bd3b14432a9096a38b1d09a4147ac977b471a7ef1e8bf572b339d3 We will be performing basic maintenance on our voice servers. There may be a minor interruption when performing restarts of the servers. https://status.unite.ca/incident/648835 Fri, 01 Aug 2025 04:00:27 -0000 https://status.unite.ca/incident/648835#5bbece3910bd3b14432a9096a38b1d09a4147ac977b471a7ef1e8bf572b339d3 We will be performing basic maintenance on our voice servers. There may be a minor interruption when performing restarts of the servers. https://status.unite.ca/incident/623950 Tue, 22 Jul 2025 15:17:00 -0000 https://status.unite.ca/incident/623950#4959d15b42926e1fa9504c7de5af430baaaff58a183c0fe6cdd5a7e067de5945 We are currently experiencing a server issue with our portal fax server. More info to follow. https://status.unite.ca/incident/620897 Wed, 16 Jul 2025 17:38:00 -0000 https://status.unite.ca/incident/620897#261e923e73e1564fa3f6fa07096ff9e3d89cefc152555bd6e631ddee5c22441c Update: Internic - Canada's first DNS Registrar is investigating issues with intermittent dns lookup. This is causing intermittent connection issues to the services provided by Unite. We will update as we know more information. https://status.unite.ca/incident/620897 Wed, 16 Jul 2025 17:38:00 -0000 https://status.unite.ca/incident/620897#261e923e73e1564fa3f6fa07096ff9e3d89cefc152555bd6e631ddee5c22441c Update: Internic - Canada's first DNS Registrar is investigating issues with intermittent dns lookup. This is causing intermittent connection issues to the services provided by Unite. We will update as we know more information. https://status.unite.ca/incident/620897 Wed, 16 Jul 2025 17:38:00 -0000 https://status.unite.ca/incident/620897#261e923e73e1564fa3f6fa07096ff9e3d89cefc152555bd6e631ddee5c22441c Update: Internic - Canada's first DNS Registrar is investigating issues with intermittent dns lookup. This is causing intermittent connection issues to the services provided by Unite. We will update as we know more information. https://status.unite.ca/incident/620897 Wed, 16 Jul 2025 17:38:00 -0000 https://status.unite.ca/incident/620897#261e923e73e1564fa3f6fa07096ff9e3d89cefc152555bd6e631ddee5c22441c Update: Internic - Canada's first DNS Registrar is investigating issues with intermittent dns lookup. This is causing intermittent connection issues to the services provided by Unite. We will update as we know more information. https://status.unite.ca/incident/620897 Wed, 16 Jul 2025 17:38:00 -0000 https://status.unite.ca/incident/620897#261e923e73e1564fa3f6fa07096ff9e3d89cefc152555bd6e631ddee5c22441c Update: Internic - Canada's first DNS Registrar is investigating issues with intermittent dns lookup. This is causing intermittent connection issues to the services provided by Unite. We will update as we know more information. https://status.unite.ca/incident/620148 Tue, 15 Jul 2025 15:41:00 -0000 https://status.unite.ca/incident/620148#755d220d374e791257c02961b264540d73b3ad0d8d2e244006646ed93da59001 We are closing this ticket as it appears as though fax volume has returned to normal levels. Please monitor the QHR status page for updates. We have received notice that Accuro instances are experiencing issues with their software. Please refer to the QHR Status Page https://status.qhrtech.com/ https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 19:00:15 -0000 https://status.unite.ca/incident/619388#462a7c5ca3e4f4e8c0b48bc2e2ae0399c8f0ee4e286dc80797dbde59459e6242 Maintenance completed https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 19:00:15 -0000 https://status.unite.ca/incident/619388#462a7c5ca3e4f4e8c0b48bc2e2ae0399c8f0ee4e286dc80797dbde59459e6242 Maintenance completed https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 19:00:15 -0000 https://status.unite.ca/incident/619388#462a7c5ca3e4f4e8c0b48bc2e2ae0399c8f0ee4e286dc80797dbde59459e6242 Maintenance completed https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 18:00:15 -0000 https://status.unite.ca/incident/619388#afb2c1499646499c010a82bfef862ec4a2f5ea7710aa838ed2cefc3c0464e30d We have received notice from our partner at 911 as follows: Northern 911 will be performing an emergency web application firewall upgrade. Scheduled Start Time: Monday, July 14, 2025, 02:00 PM ET Estimated End Time: Monday, July 14, 2025, 03:00 PM ET During the maintenance, the services may not be available for 30-60 seconds. This is required to enhance the overall security and stability of our web application firewall. Connectivity tests will be performed before and after the upgrade to ensure all services are functioning satisfactorily. https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 18:00:15 -0000 https://status.unite.ca/incident/619388#afb2c1499646499c010a82bfef862ec4a2f5ea7710aa838ed2cefc3c0464e30d We have received notice from our partner at 911 as follows: Northern 911 will be performing an emergency web application firewall upgrade. Scheduled Start Time: Monday, July 14, 2025, 02:00 PM ET Estimated End Time: Monday, July 14, 2025, 03:00 PM ET During the maintenance, the services may not be available for 30-60 seconds. This is required to enhance the overall security and stability of our web application firewall. Connectivity tests will be performed before and after the upgrade to ensure all services are functioning satisfactorily. https://status.unite.ca/incident/619388 Mon, 14 Jul 2025 18:00:15 -0000 https://status.unite.ca/incident/619388#afb2c1499646499c010a82bfef862ec4a2f5ea7710aa838ed2cefc3c0464e30d We have received notice from our partner at 911 as follows: Northern 911 will be performing an emergency web application firewall upgrade. Scheduled Start Time: Monday, July 14, 2025, 02:00 PM ET Estimated End Time: Monday, July 14, 2025, 03:00 PM ET During the maintenance, the services may not be available for 30-60 seconds. This is required to enhance the overall security and stability of our web application firewall. Connectivity tests will be performed before and after the upgrade to ensure all services are functioning satisfactorily. https://status.unite.ca/incident/609908 Fri, 04 Jul 2025 06:00:00 -0000 https://status.unite.ca/incident/609908#98cfd69877e658be674c52266da2cd39108f543c61b3018dda6a4ff911e40eb6 Maintenance completed https://status.unite.ca/incident/609908 Fri, 04 Jul 2025 06:00:00 -0000 https://status.unite.ca/incident/609908#98cfd69877e658be674c52266da2cd39108f543c61b3018dda6a4ff911e40eb6 Maintenance completed https://status.unite.ca/incident/609908 Fri, 04 Jul 2025 04:00:00 -0000 https://status.unite.ca/incident/609908#c36a632ccfe7c8e91a66b19e29ff57126fb3f0e394cecf6570df533a572c96bf We will be performing a minor update to our core voice servers. There is no downtime expected. https://status.unite.ca/incident/609908 Fri, 04 Jul 2025 04:00:00 -0000 https://status.unite.ca/incident/609908#c36a632ccfe7c8e91a66b19e29ff57126fb3f0e394cecf6570df533a572c96bf We will be performing a minor update to our core voice servers. There is no downtime expected. https://status.unite.ca/incident/608308 Tue, 24 Jun 2025 13:51:00 -0000 https://status.unite.ca/incident/608308#10085f3c9401d85c8add13a38e42c5d4523c4602cbacb494ab032f6a59b7978d Bell Aliant reports that the issue has been fixed. Bell has acknowledged the ticket and is currently investigating. We are experiencing voice issues in the 902 area code. A priority ticket has been opened with Bell Aliant and they are currently investigating. More info to follow https://status.unite.ca/incident/608308 Tue, 24 Jun 2025 13:51:00 -0000 https://status.unite.ca/incident/608308#10085f3c9401d85c8add13a38e42c5d4523c4602cbacb494ab032f6a59b7978d Bell Aliant reports that the issue has been fixed. Bell has acknowledged the ticket and is currently investigating. We are experiencing voice issues in the 902 area code. A priority ticket has been opened with Bell Aliant and they are currently investigating. More info to follow https://status.unite.ca/incident/608308 Tue, 24 Jun 2025 13:51:00 -0000 https://status.unite.ca/incident/608308#10085f3c9401d85c8add13a38e42c5d4523c4602cbacb494ab032f6a59b7978d Bell Aliant reports that the issue has been fixed. Bell has acknowledged the ticket and is currently investigating. We are experiencing voice issues in the 902 area code. A priority ticket has been opened with Bell Aliant and they are currently investigating. More info to follow https://status.unite.ca/incident/605908 Thu, 19 Jun 2025 17:36:00 -0000 https://status.unite.ca/incident/605908#da45afe5c13bdadd644568869499d1f9052844dd190ac7490f661c967a807bf7 The Textify app is offline - our team is working diligently to identify and correct the problem More updates to follow https://status.unite.ca/incident/602576 Fri, 13 Jun 2025 16:28:00 -0000 https://status.unite.ca/incident/602576#fc6590c6e33cb0dd70d304b3634fcebc22f8f3049535a8ae43acb5a1588a050e We are experiencing a call quality issue between our data center and our carrier. This appears to be an issue somewhere on the internet. We have engaged our data systems team in an effort to re-route the traffic. https://status.unite.ca/incident/602576 Fri, 13 Jun 2025 16:28:00 -0000 https://status.unite.ca/incident/602576#fc6590c6e33cb0dd70d304b3634fcebc22f8f3049535a8ae43acb5a1588a050e We are experiencing a call quality issue between our data center and our carrier. This appears to be an issue somewhere on the internet. We have engaged our data systems team in an effort to re-route the traffic. https://status.unite.ca/incident/600203 Fri, 13 Jun 2025 07:00:00 -0000 https://status.unite.ca/incident/600203#7895062160f9cf8addf1a7c692ec35d6409c064b581d19119c826db4fe24640f Maintenance completed https://status.unite.ca/incident/600203 Fri, 13 Jun 2025 07:00:00 -0000 https://status.unite.ca/incident/600203#7895062160f9cf8addf1a7c692ec35d6409c064b581d19119c826db4fe24640f Maintenance completed https://status.unite.ca/incident/600203 Fri, 13 Jun 2025 04:00:00 -0000 https://status.unite.ca/incident/600203#2ccec62fff2783d0321f7c2c5bc69bc164e9fa047275dd1353511cd4a4ae6bbf In an effort to continually improve our services, we will be performing software updates on our main voice platforms. You may experience a maximum of 15 minutes downtime. During the period of downtime, access to 911 will be unavailable. https://status.unite.ca/incident/600203 Fri, 13 Jun 2025 04:00:00 -0000 https://status.unite.ca/incident/600203#2ccec62fff2783d0321f7c2c5bc69bc164e9fa047275dd1353511cd4a4ae6bbf In an effort to continually improve our services, we will be performing software updates on our main voice platforms. You may experience a maximum of 15 minutes downtime. During the period of downtime, access to 911 will be unavailable. https://status.unite.ca/incident/575820 Thu, 22 May 2025 06:00:28 -0000 https://status.unite.ca/incident/575820#262be7a57ff1db1cd4c2011945d3f62c2e981fa92cf03c14c42a545eea6b23df Maintenance completed https://status.unite.ca/incident/575820 Thu, 22 May 2025 06:00:28 -0000 https://status.unite.ca/incident/575820#262be7a57ff1db1cd4c2011945d3f62c2e981fa92cf03c14c42a545eea6b23df Maintenance completed https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/574284 Wed, 21 May 2025 13:52:00 -0000 https://status.unite.ca/incident/574284#bda94d36daf642835a967ea2b8553fafa8f07a6ba9b456bc0229cc18bd032773 There appears to be an internet outage in Ontario affecting the GTA and London areas. This appears to be affecting ISPs Bell Telus and Rogers and resellers. https://status.unite.ca/incident/567946 Fri, 16 May 2025 21:08:00 -0000 https://status.unite.ca/incident/567946#1ce6c4c6c44b0df46d04a6ecbf7b9cf053644094d5da5ccac5e69cdb0f9d491c We are currently experiencing an issue with one of our conversion proxy servers. Faxes are still processing however you may notice that they are pending for a longer than normal period. Our systems team is working on restoring the affected proxy and should be back to normal shortly. https://status.unite.ca/incident/567946 Fri, 16 May 2025 21:08:00 -0000 https://status.unite.ca/incident/567946#1ce6c4c6c44b0df46d04a6ecbf7b9cf053644094d5da5ccac5e69cdb0f9d491c We are currently experiencing an issue with one of our conversion proxy servers. Faxes are still processing however you may notice that they are pending for a longer than normal period. Our systems team is working on restoring the affected proxy and should be back to normal shortly. https://status.unite.ca/incident/583733 Fri, 16 May 2025 07:00:16 -0000 https://status.unite.ca/incident/583733#7d1e8295e2002e9f1a6e96bebf70abfcc4addb60a2d7702f201c07af8bdd0478 Maintenance completed https://status.unite.ca/incident/583733 Fri, 16 May 2025 07:00:16 -0000 https://status.unite.ca/incident/583733#7d1e8295e2002e9f1a6e96bebf70abfcc4addb60a2d7702f201c07af8bdd0478 Maintenance completed https://status.unite.ca/incident/583733 Fri, 16 May 2025 04:00:16 -0000 https://status.unite.ca/incident/583733#109299dc13743159adb4be457b39065e93a8d3a60ae39922484321e1f305a32e We will be updating the main voice platforms over night this evening. There may be brief downtime during restarts of the systems https://status.unite.ca/incident/583733 Fri, 16 May 2025 04:00:16 -0000 https://status.unite.ca/incident/583733#109299dc13743159adb4be457b39065e93a8d3a60ae39922484321e1f305a32e We will be updating the main voice platforms over night this evening. There may be brief downtime during restarts of the systems https://status.unite.ca/incident/562580 Tue, 13 May 2025 14:48:00 -0000 https://status.unite.ca/incident/562580#192d92faa03e37e2780c846f35d57dc8fdd6eccc29a0188f4b9f27d27fcfdb5a We have received notification from the 911 Data Center that they are experiencing an issue with inbound calls to them. They are working on the issue now. If you need to call 911 - please use your cell phone or another device. https://status.unite.ca/incident/562580 Tue, 13 May 2025 14:48:00 -0000 https://status.unite.ca/incident/562580#192d92faa03e37e2780c846f35d57dc8fdd6eccc29a0188f4b9f27d27fcfdb5a We have received notification from the 911 Data Center that they are experiencing an issue with inbound calls to them. They are working on the issue now. If you need to call 911 - please use your cell phone or another device. https://status.unite.ca/incident/562580 Tue, 13 May 2025 14:48:00 -0000 https://status.unite.ca/incident/562580#192d92faa03e37e2780c846f35d57dc8fdd6eccc29a0188f4b9f27d27fcfdb5a We have received notification from the 911 Data Center that they are experiencing an issue with inbound calls to them. They are working on the issue now. If you need to call 911 - please use your cell phone or another device. https://status.unite.ca/incident/575820 Fri, 09 May 2025 04:00:28 -0000 https://status.unite.ca/incident/575820#dee2a6ab70ef1d06673fdcd87972ce39fe1ada51c0c8d1baf588c527bf6e83a6 Unite will be conducting a minor update on our core voice servers. There should be no interruption of service. ^ps https://status.unite.ca/incident/575820 Fri, 09 May 2025 04:00:28 -0000 https://status.unite.ca/incident/575820#dee2a6ab70ef1d06673fdcd87972ce39fe1ada51c0c8d1baf588c527bf6e83a6 Unite will be conducting a minor update on our core voice servers. There should be no interruption of service. ^ps https://status.unite.ca/incident/544195 Sat, 12 Apr 2025 15:08:00 -0000 https://status.unite.ca/incident/544195#9be4c73ab1f241720a5c086d1171350780bec46e22d4718fa891c561bbc01c2c UPDATE: Our team is onsite and is working on the issue. More updates to follow. Our datacenter is experiencing a partial outage which is affecting inbound and outbound faxes. Faxes are processing however, you may experience some delays. More updates to follow. Thank you for your patience. https://status.unite.ca/incident/544195 Sat, 12 Apr 2025 15:08:00 -0000 https://status.unite.ca/incident/544195#9be4c73ab1f241720a5c086d1171350780bec46e22d4718fa891c561bbc01c2c UPDATE: Our team is onsite and is working on the issue. More updates to follow. Our datacenter is experiencing a partial outage which is affecting inbound and outbound faxes. Faxes are processing however, you may experience some delays. More updates to follow. Thank you for your patience. https://status.unite.ca/incident/542073 Tue, 08 Apr 2025 19:06:00 -0000 https://status.unite.ca/incident/542073#b1983c18f00b18cdd7278b1772798bb5aadac2023edaee92078c7e689c8f29db We are currently investigating reports of inbound errors. https://status.unite.ca/incident/542073 Tue, 08 Apr 2025 19:06:00 -0000 https://status.unite.ca/incident/542073#b1983c18f00b18cdd7278b1772798bb5aadac2023edaee92078c7e689c8f29db We are currently investigating reports of inbound errors. https://status.unite.ca/incident/536059 Fri, 28 Mar 2025 13:33:00 -0000 https://status.unite.ca/incident/536059#820f155af34485025492f0e05e20c5d51497c51af2bf50302865223b235d0e35 UPDATE: Re-routing is complete - Faxes are sending properly now. We are noticing a fax negotiation issue with our primary outbound carrier. We are currently investigating as well as in process of re-routing outbound traffic out a secondary carrier. More updates to follow. https://status.unite.ca/incident/536059 Fri, 28 Mar 2025 13:33:00 -0000 https://status.unite.ca/incident/536059#820f155af34485025492f0e05e20c5d51497c51af2bf50302865223b235d0e35 UPDATE: Re-routing is complete - Faxes are sending properly now. We are noticing a fax negotiation issue with our primary outbound carrier. We are currently investigating as well as in process of re-routing outbound traffic out a secondary carrier. More updates to follow. https://status.unite.ca/incident/530211 Tue, 18 Mar 2025 13:57:00 -0000 https://status.unite.ca/incident/530211#93e80d171784a17a811114fab38f6da991f38bcc198f876a25220b8e26de168f UPDATE: Calls appear to be flowing properly now. We are monitoring. We are currently experiencing an issue with inbound faxes receiving a busy signal when senders are calling. Our systems admin team is investigating. Updates to follow. https://status.unite.ca/incident/530211 Tue, 18 Mar 2025 13:57:00 -0000 https://status.unite.ca/incident/530211#93e80d171784a17a811114fab38f6da991f38bcc198f876a25220b8e26de168f UPDATE: Calls appear to be flowing properly now. We are monitoring. We are currently experiencing an issue with inbound faxes receiving a busy signal when senders are calling. Our systems admin team is investigating. Updates to follow. https://status.unite.ca/incident/529701 Mon, 17 Mar 2025 16:01:00 -0000 https://status.unite.ca/incident/529701#d2e3ce435693039065dd9ffd588599150f6c04a8727d58f343771dac52c36de0 Our systems admin team is investigating an inbound issue. More updates to follow https://status.unite.ca/incident/529701 Mon, 17 Mar 2025 16:01:00 -0000 https://status.unite.ca/incident/529701#d2e3ce435693039065dd9ffd588599150f6c04a8727d58f343771dac52c36de0 Our systems admin team is investigating an inbound issue. More updates to follow https://status.unite.ca/incident/524434 Fri, 07 Mar 2025 16:54:00 -0000 https://status.unite.ca/incident/524434#2ba25365bc3c751b14e82b4db5167122b90f91ed6235333c423ceb036f28fbe0 Our carrier's Halifax voice point of presence went offline this morning at 8:15 am affecting calls to and from the East Coast. Our carrier is diligently working on the issue. More updates to follow as soon as they become available. https://status.unite.ca/incident/524434 Fri, 07 Mar 2025 16:54:00 -0000 https://status.unite.ca/incident/524434#2ba25365bc3c751b14e82b4db5167122b90f91ed6235333c423ceb036f28fbe0 Our carrier's Halifax voice point of presence went offline this morning at 8:15 am affecting calls to and from the East Coast. Our carrier is diligently working on the issue. More updates to follow as soon as they become available. https://status.unite.ca/incident/524434 Fri, 07 Mar 2025 16:54:00 -0000 https://status.unite.ca/incident/524434#2ba25365bc3c751b14e82b4db5167122b90f91ed6235333c423ceb036f28fbe0 Our carrier's Halifax voice point of presence went offline this morning at 8:15 am affecting calls to and from the East Coast. Our carrier is diligently working on the issue. More updates to follow as soon as they become available. https://status.unite.ca/incident/518893 Fri, 28 Feb 2025 19:15:00 -0000 https://status.unite.ca/incident/518893#a796dc086f0587fd98a9db788fe9760970f0152a9c911106ec40a6b9e634edd8 Maintenance completed https://status.unite.ca/incident/518893 Fri, 28 Feb 2025 19:15:00 -0000 https://status.unite.ca/incident/518893#a796dc086f0587fd98a9db788fe9760970f0152a9c911106ec40a6b9e634edd8 Maintenance completed https://status.unite.ca/incident/518893 Fri, 28 Feb 2025 07:00:00 -0000 https://status.unite.ca/incident/518893#699ea8bfd7dbe87fd341fe5f846842a73f8dcb0bc00aad1e43d0b7468045102a We will be performing a minor update on our core voice services platforms. During this window, you may lose connectivity and may be unable to make or receive calls. https://status.unite.ca/incident/518893 Fri, 28 Feb 2025 07:00:00 -0000 https://status.unite.ca/incident/518893#699ea8bfd7dbe87fd341fe5f846842a73f8dcb0bc00aad1e43d0b7468045102a We will be performing a minor update on our core voice services platforms. During this window, you may lose connectivity and may be unable to make or receive calls. https://status.unite.ca/incident/500326 Sat, 25 Jan 2025 07:00:07 -0000 https://status.unite.ca/incident/500326#0b43c9cd13c71077ed8d0bddc8a65b22715c3a71eca47448cfe00c869cdd09f7 Maintenance completed https://status.unite.ca/incident/500326 Sat, 25 Jan 2025 07:00:07 -0000 https://status.unite.ca/incident/500326#0b43c9cd13c71077ed8d0bddc8a65b22715c3a71eca47448cfe00c869cdd09f7 Maintenance completed https://status.unite.ca/incident/500326 Sat, 25 Jan 2025 05:01:07 -0000 https://status.unite.ca/incident/500326#f34d579cca48896c3a996e9b3e92294611b8d002ae79ff69d24c4d04edd3d46c Our primary outbound carrier has advised us of emergency maintenance to their core switch at their Toronto site. The anticipated downtime is approximately 1 to 5 minutes. https://status.unite.ca/incident/500326 Sat, 25 Jan 2025 05:01:07 -0000 https://status.unite.ca/incident/500326#f34d579cca48896c3a996e9b3e92294611b8d002ae79ff69d24c4d04edd3d46c Our primary outbound carrier has advised us of emergency maintenance to their core switch at their Toronto site. The anticipated downtime is approximately 1 to 5 minutes. https://status.unite.ca/incident/500322 Fri, 24 Jan 2025 07:00:10 -0000 https://status.unite.ca/incident/500322#6cda6fc638ca467e7499425b47b8d40e46a49e7c5f3295ffe055ed1df4bb2c8b Maintenance completed https://status.unite.ca/incident/500322 Fri, 24 Jan 2025 07:00:10 -0000 https://status.unite.ca/incident/500322#6cda6fc638ca467e7499425b47b8d40e46a49e7c5f3295ffe055ed1df4bb2c8b Maintenance completed https://status.unite.ca/incident/500322 Fri, 24 Jan 2025 04:00:10 -0000 https://status.unite.ca/incident/500322#6c5bd91033afa4b571ac8512173801ffd849312924cfc6b237afcc0717d423ae Our primary voice carrier will be conducting maintenance on a proxy currently assigned to Unite. The maintenance window is from 11:00 PM to 2:00 AM EST. All outbound calls should proceed out our secondary or tertiary carrier; however, you may experience short periods of downtime while this maintenance is underway. Please check here for updates https://status.unite.ca/incident/500322 Fri, 24 Jan 2025 04:00:10 -0000 https://status.unite.ca/incident/500322#6c5bd91033afa4b571ac8512173801ffd849312924cfc6b237afcc0717d423ae Our primary voice carrier will be conducting maintenance on a proxy currently assigned to Unite. The maintenance window is from 11:00 PM to 2:00 AM EST. All outbound calls should proceed out our secondary or tertiary carrier; however, you may experience short periods of downtime while this maintenance is underway. Please check here for updates https://status.unite.ca/incident/500187 Thu, 23 Jan 2025 04:00:38 -0000 https://status.unite.ca/incident/500187#e32f89dba0ddfbfdf49bcb61721bc14f9de1b876ff3d8264ed07d978ea9c7c93 Maintenance completed https://status.unite.ca/incident/500187 Thu, 23 Jan 2025 02:00:38 -0000 https://status.unite.ca/incident/500187#d1c008d893cdaffb1e8f65531d408bf48ba4aa360c180d8ebcc60710ada39da3 We will be conducting Emergency maintenance Between 9 and 11pm Eastern time this evening (January 22) on one of our voice platforms, You may experience short periods of downtime while we perform this maintenance. Please check here for updates https://status.unite.ca/incident/498834 Wed, 22 Jan 2025 09:00:00 -0000 https://status.unite.ca/incident/498834#6a2ff61046245bd28edcbf7a130e29ae707e9d7f129bd9605eed776c75528cb8 Maintenance completed https://status.unite.ca/incident/498834 Wed, 22 Jan 2025 07:00:00 -0000 https://status.unite.ca/incident/498834#7d87317209954b7d29dd684d7848d3185e7196548c12970bf7766d1c6107638c We will be updating our voice systems. There should be no disruptions to service. https://status.unite.ca/incident/476734 Thu, 19 Dec 2024 11:30:31 -0000 https://status.unite.ca/incident/476734#b88ec5ba7c25a6b5cd1adadeedcd1d6aadf8af6066f3748c165ca55683046358 Maintenance completed https://status.unite.ca/incident/476734 Thu, 19 Dec 2024 09:30:31 -0000 https://status.unite.ca/incident/476734#0868276225149191af2255e91db647e73dce27bc0f455c6b050cbda051038aa8 We will be updating our MT1 voice platform to the newest version to increase functionality for our customers. Users may experience brief periods of non connectivity during this time. https://status.unite.ca/incident/465388 Thu, 28 Nov 2024 09:00:26 -0000 https://status.unite.ca/incident/465388#10af5e8e0ce6a8591debc8a0f0141907ad74d19aef0e95a5b02a94007333878b Maintenance completed https://status.unite.ca/incident/465388 Thu, 28 Nov 2024 09:00:26 -0000 https://status.unite.ca/incident/465388#10af5e8e0ce6a8591debc8a0f0141907ad74d19aef0e95a5b02a94007333878b Maintenance completed https://status.unite.ca/incident/465388 Thu, 28 Nov 2024 07:00:26 -0000 https://status.unite.ca/incident/465388#cf567f009b8cfbaff59b37f156b6d583f91ce6651bd598fb76fa3704fe0b73a5 We will be conducting upgrades to our voice servers. You should expect a downtime of approximately 15 to 30 minutes when the servers are rebooted. https://status.unite.ca/incident/465388 Thu, 28 Nov 2024 07:00:26 -0000 https://status.unite.ca/incident/465388#cf567f009b8cfbaff59b37f156b6d583f91ce6651bd598fb76fa3704fe0b73a5 We will be conducting upgrades to our voice servers. You should expect a downtime of approximately 15 to 30 minutes when the servers are rebooted. https://status.unite.ca/incident/457668 Sun, 10 Nov 2024 10:00:00 -0000 https://status.unite.ca/incident/457668#1f6095a0a06489f170c56e45a47e964213b6b91cebf1d46ce5716824dcddaed3 Maintenance completed https://status.unite.ca/incident/457668 Sun, 10 Nov 2024 10:00:00 -0000 https://status.unite.ca/incident/457668#1f6095a0a06489f170c56e45a47e964213b6b91cebf1d46ce5716824dcddaed3 Maintenance completed https://status.unite.ca/incident/457668 Sun, 10 Nov 2024 07:00:00 -0000 https://status.unite.ca/incident/457668#67385c18bc570a42d120380fb18543b4dc76f54ce634dd6a098120eec38d3a1a Please be advised that we will be performing upgrades to our voice servers on Sunday November 10th, at 2 am EST. This may result in approximately 30 minutes of downtime. https://status.unite.ca/incident/457668 Sun, 10 Nov 2024 07:00:00 -0000 https://status.unite.ca/incident/457668#67385c18bc570a42d120380fb18543b4dc76f54ce634dd6a098120eec38d3a1a Please be advised that we will be performing upgrades to our voice servers on Sunday November 10th, at 2 am EST. This may result in approximately 30 minutes of downtime.